Delivery and Returns:

Delivery:

thecrystalrockstore.com promises to send your order within 24 hours of receiving cleared payment. All items will be well packaged to minimise the risk of damage.

thecrystalrockstore.com is not responsible for any import taxes / duty on international orders, these are the sole responsibility of the customer and are not included in the shipping charge.

thecrystalrockstore.com shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.

If there is anything you are unsure about regarding shipping please contact us at sales@thecrystalrockstore.com.

Returned Goods:

Notification of damage of wrongly shipped goods or incompletely shipped goods must be made within 14 days of delivery. Any claim made outside of 14 days will not be accepted.

We realise the importance of holding a crystal and examining it in person before deciding if it is the right crystal for you, therefore we have a no quibble returns policy. If for any reason you are not satisfied with your purchase, notify us via email within 14 days, stating your reasons. We will refund you when we receive the goods back.

The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.